10 UB Chs, Nr Kamal House
Masrani Lane, Halav Pool
Kurla W, Mumbai 70
Phone: 800-006-8844
amar
@amarchauhan.com
Terms & Conditions
Amar Chauhan Group welcomes you!
We, at Amar Chauhan Group, are here to serve you with our utmost quality and adhere to strict policies and processes. We would advise you to go through our terms and conditions thoroughly. We understand that if you are visiting Amar Chauhan Group then you are accepting these terms and conditions. If you use any of our services or visit our website or its affiliates, you are subjected to use these terms and guidelines. Any other conditions or agreements prevailing in respect to our website will be superseded with these conditions. If you are using the shopping services at Amar Chauhan Group, you are bound to these conditions and Amar Chauhan Group reserves the rights to change/modify these at any time.
Usage of terms/instances:
In the below terms and conditions the instances of “You”, “User” should be understood as the end user who is accessing this website and using of the services of Amar Chauhan Group. “This website” will mean Amar Chauhan Group and the instances of “us”, “our”, and “we” will refer to the iRetail Global and its affiliates. The word “Agreement” by all means is the term used for the terms and conditions that are given below that will also include all the annexure, privacy policy, appendices or any other agreements that are amended or replaced over the time. The usage of “Vendor” / “seller” /”affiliates” instances will be used for the person or any legal entity who offers for sale, sells their products on the Amar Chauhan Group website.
- 2. Website access and license usage
At Amar Chauhan Group, you are allowed to access limited information. You are not allowed to download, use or modify any content, images, or portion of information provided on the website. In case you want to use any information, you would need to take written permission from Amar Chauhan Group. The license for this website does not allow for any kind of resale or commercial usage of its products and content. This also prevents to download, copy, using account information for the benefit of someone else, data mining using any extraction tools, duplicating site content, reproducing products, selling, re-selling or any other exploitation for any other commercial purpose. All these acts have to be carried out with the written consent/permission from Amar Chauhan Group. You are also not permitted to use or extract any hidden information, trademark, logo, or any tags being used for the website without Amar Chauhan Group’s consent. You are only given a few, non-exclusive rights to create a hyperlink to the homepage of Amar Chauhan Group. However, that should not be for any kind of misleading, false, derogatory, ownership of the same in any form or any offensive matters. Any unauthorized use of any graphic, trademark, logo, hyperlinks, or content will terminate the license given by Amar Chauhan Group. Any usage of any content of any kind should be used with prior permission from Amar Chauhan Group.
- 3. Trademark
The images/content/logo used on the website, on any other pages related to website or in any communication/emails being sent to the user are the registered property of Amar Chauhan Group and cannot be used by the user for any kind of commercial/non-commercial usage or distribution without a written consent from Amar Chauhan Group.
- 4. User account and security
While registering the account, user agrees to provide the basic information required to complete the registration process. The authenticity of the information and responsibility of it completely lies with the user. The username and password created by the user will be complete responsibility of the user himself. Amar Chauhan Group will not be responsible for maintaining the confidentiality of the account and password for the restricted entry and access to the website. Also, Amar Chauhan Group will not be responsible for any kind of activity that is done under your account or password.
Amar Chauhan Group holds the rights to terminate accounts, remove/edit/modify any information or cancel any order in their sole discretion. As Amar Chauhan Group works with various partners for various products, we will not be responsible for any warranty or after service of the products. The terms and conditions for the post-sale services and warranty/guarantee of the products will be applicable as per the terms of the respective business partner.
Amar Chauhan Group sells its products only to the adult users of over 18years of age. Amar Chauhan Group will permit you to shop if you are below 18, if that purchase is being done parent/guardian’s supervision. Else, Amar Chauhan Group holds the rights to cancel or terminate the services for that type of user.
- 5. Electronic Communication
Electronic communication is any type of contact done by the user via our website or sending us emails. With the access of the website, it is understood that you are giving us the consent on the communication with you/us electronically. We may communicate via emails or newsletters or by posting any kind of notices on this website. We understand that you are aware and agree to all the agreements, notifications, disclosures, or any other type of communication provided to you electronically will satisfy any legal requirement that such communication be in writing.
- 6. Disclaimer of warranties and liability limitations
Amar Chauhan Group uses the products provided from its business partners. This site is made available to you for your convenience and is provided without any warranties/guarantees and is working on as its condition. The currency used in the website is in the Indian Rupees.
The products listed on Amar Chauhan Group are made available to the users post our stringent process of checking and ensuring that the products are of high quality and standard. However, the products are listed on behalf of the manufacturer/vendor/seller and any information that is provided for the product is provided by the manufacturer/vendor/seller and Amar Chauhan Group does not have any responsibility of any kind of error or inaccuracy of such information.
The user bears the risk associated with the use of the site. The content and information provided on the website is the information from other sites and resources (with due credit), that are reputable and of high quality standerds, however, we do not take the responsibility of the information provided for the product. We cannot take the responsibility for any kind of errors/defects/technical issues occurring with the information given about the product. The warranty of the product will be applicable as per the manufacturer of the product and all the specifications will be as per the product specifications of the manufacturer. To the fullest extent permitted under applicable law, we or our suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Amar Chauhan Group disclaims any kind of issue/claim/liability arising due to usage of any obscene, vulgar or altering/distorting of images available under this service. It also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not give any kind of warranty that our site, servers, or automated emails being sent are free from any kind of viruses or other harmful applications/components, and we will not be responsible/liable for any kind of damages happening due to use this site or its applications. Amar Chauhan Group bears no liability for any kind of monetary or damage occurred by: server failure, corruption of data and interruption in the operation of website or failure of data retrieval from the servers. Therefore, Amar Chauhan Group, its affiliates, employees or contracted firms/companies in no event be responsible for any direct, indirect, incidental, special or consequential loss/damage that includes damages for loss of use, data or profits, or anything to do with the use of Amar Chauhan Group or its services for loss of data or profits due to the connection with this agreement.
Amar Chauhan Group acts as a platform for your convenience to facilitate transactions between users and sellers/manufacturers. We are the booking agents for smooth integration through online shopping tools/website/customer care services, SMS, emails etc. Therefore, we will not be responsible/liable for any damage, losses, expenses or taxes being incurred by users or if the merchants/business partners are not able to provide the service of any product due to any reason. Amar Chauhan Group or its officials (at all levels) be liable for any claims/damages relating to the purchased products through any of the platforms of the website.
Amar Chauhan Group will not be responsible/liable for any kind of delay or non-delivery of products purchased by the user due to delay by vendor, trade organizations/manufacturers/shops, due to natural calamities like flood, fire, wars, strikes, curfew or acts of God or anything that is beyond our control.
The product availability complete depends on the stock available and hence Amar Chauhan Group.com can anytime cancel the order if there are no stock available with the manufacturer/seller/vendor. Amar Chauhan Group also holds the rights to cancel any order if it has been listed with incorrect price tag that can be due to technical issue and can be lower or higher than the published amount. In that case, the complete amount (either paid by credit/debit card) will be refunded to your account or sent via cheque. This condition can be applicable to a confirmed order as well.
In case of debit/credit card users, the Amar Chauhan Group is not liable for any kind of fraudulently activity. The user must use the card that has been issued in the name of the user. The liability of any kind of fraud on the use of debit/credit or net banking lies completely with the user and the on us to prove Otherwise shall also be on the user.
The services provided for product delivery are currently free for shipping in India. However, Amar Chauhan Group reserves the rights to add an additional shipping or product handling charges in future, if any kind of fee is charged by the manufacturer/vendor/seller.
Any request for cancellation of orders once duly placed on the site, shall not be entertained. Please refer to the Refund Policy for details. If the user has furnished any wrong details, while placing the order (for example Name, address, etc.), are-delivery charges will have to be borne by the user. In the absence of non-payment of the same, the ordered product will be canceled and returned to our office/warehouse.
The terms for Amar Chauhan Group are available for the user/person who is legally bound under the Indian Contract Act, 1872. Others, like minors, who are not included under the contract, will not be eligible for accessing/using/purchasing from Amar Chauhan Group website. The website reserves the rights of terminating your access to the website completely if you are not abiding by the terms mentioned on the website.
- 7. Payment
Amar Chauhan Group does not take any responsibility for any kind of loss or damage occurring directly or indirectly during the purchase being done by the users due to lack of authority for any transaction, decline of transaction, exceeding the preset limit of your bank, or any other payment issue occurring due to transaction(s).
The payments will be compulsory against any kind of purchase done by you on Amar Chauhan Group in Indian Rupees. In case of any issue, we may ask you to provide any ID card to ensure and establish the ownership of the payment method used by you for your purchase of product. This may be done at any stage of your purchase for safe and secure platform for our users.
- 8. Indemnity
You agree to defend, indemnify and hold harmless Amar Chauhan Group, its subsidiaries and affiliates, its employees, any third-parties and their respective officers, directors, agents and their successors, from any and all claim/liabilities or demand, damages, costs and expenses or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement and Terms and Conditions or your violation of any law, non-fulfillment of any of your obligations, rules or regulations including but not limited to the Intellectual Property Rights, payment of statutory dues and taxes, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or the rights of a third party. This clause will be applicable till the expiry or termination of this agreement.
- 9. Risk of Loss
The items being purchased or ordered from Amar Chauhan Group are made pursuant to the shipment/delivery contract with the vendor. Therefore, the risk of loss and title for any such items pass to you upon the delivery to the carrier by manufacturer/vendor/seller.
- 10. Pricing and Product Description
The information provided on the product description is with the complete accuracy available and provided by the manufacturer/vendor/seller to Amar Chauhan Group. The product information does not warranty a defect free product or an inaccuracy with the product. You are free to return the product in an unused condition if you find the product delivered to you that was not described on the website or is not as per your order placed. For details, please refer to the Refund policy.
The pricing of the products on Amar Chauhan Group is as per the standard industry practice and in line with the retail value for a product offered on sale. The price provided for the product represents the full retail price listed on the product as offered by the manufacturer/vendor/seller and is then estimated as per the industry practice. The offered selling price will be the as per the best compared pricing and may or may not be prevailing price in any area as a particular. Therefore, the final price will be the price as displayed on the website on the shopping cart for the customer that will be inclusive or exclusive or any charges as per the terms of the website. Any change in the pricing will be updated regularly on the website policy and will be informed to the users via appropriate communication channel.
- 11. Material/Comments/Content Submitted by Users
There may be certain parts or content of the website that will contain material that are being submitted by the users in the form of surveys, feedbacks, comments, emails, etc. We do not hold any kind of responsibility for the content or the accuracy of the information and will confirm to the applicable laws for that. You are free to post reviews on the products, your comments or submit your suggestions/ideas, however, it should not be illegal, vulgar, threatening, offensive, invasive of privacy or otherwise. It should not be objectionable or contain any kind of virus, commercial message, false rumors, spam messages or misleading statements. If we find any of the above criteria meeting with the content, Amar Chauhan Group reserves the rights to remove/delete or edit such content. We may not review such content on regular basis, however, can do random checks on it.
Any content that is submitted on Amar Chauhan Group is understood as a property for Amar Chauhan Group and we reserve the rights of using any or whole of the part of information/content to be use elsewhere using any kind of media. You agree to let use, reproduce, distribute or display the content anywhere using any media. It is understood that you are posting such content as a royalty-free and you have full rights on the content that you post. You will indemnify Amar Chauhan Group, its affiliates, its employees, officers, for all claims arising due to the content provided by you. You allow us to use the name that is provided with the content, if required by the team. You take the responsibility of the accuracy of the information provided and that the content will not violate any kind of policy or hurt anyone’s privacy or entity. Amar Chauhan Group does not take any responsibility of the content and does not take any liability of any content submitted by any user or third party.
- 12. Termination
Amar Chauhan Group reserves the rights to terminate this Agreement any time without any notice. The website also holds the rights to terminate any account, disable any password or user information in the event of any action by any user which is unacceptable as per the terms of the website or is breach of this end user agreement. Our right to any Comments shall survive any termination of this user agreement. Any such termination of the user agreement shall not cancel your obligation to pay for the product that has already been ordered and is under the process from the website or affect any liability that may have arisen under this user agreement.
- 13. Non-Compliance with Agreement
Any user who is not adhering to the terms and conditions or legalities mentioned will be banned with the access to the website in its sole discretion. The user’s account will be deactivated or removed with immediate effect if any or all of the following conditions are found true.
- User is not in agreement with the terms and conditions mentioned in the website or is in breach of usage of policies of Amar Chauhan Group
- The user tries or attempts to extract any information illegally or without proper information
- The user misuses any functionality to make fraudulent activity
- The user knowingly provides inaccurate or incomplete information
- The user tries to upload or cause any harm or damage to the website using any virus or harmful application
- The user’s activities are causing any kind of harm, damage or offense to other users on the website
- The user tries to invade the privacy of other users or the website
- The user’s actions are illegal in terms of defaming the Amar Chauhan Group website or getting involved in any unauthorized activity via the website
Under all the above circumstances, a strict action will be taken and investigation or legal action will be taken. This will include without limitation, civil, criminal and injunctive redress.
- 14. Other Terms
Arbitration proceedings – Amar Chauhan Group will ensure that there are no disputes with the users and the complete customer satisfaction is achieved every time with each order placed. However, if, due to some unfortunate circumstances, any dispute arises, it will be first referred to a sole arbitrator who will be an independent third party who will be identified with mutual agreement at Delhi/New Delhi. The proceedings will be conducted as per the Arbitration & Conciliation Act, 1996. The entire proceedings will be in English language.
Governing Law – All the terms and conditions mentioned in the website shall be governed under the laws of India without any reference to conflict laws principles or disputes arising in relation hereto and will be subject to jurisdiction and decisions of the courts of New Delhi. Amar Chauhan Group holds the rights to update of make the changes to the policies and terms and conditions given on the website without prior information or communication to the users/customers of the website. Therefore, it is advised that the users should regularly update themselves with the disclaimers/policies/terms of the website.
Reporting Abuse content – Any user is entirely responsible for uploading or publishing any content/comment/feedback on the website. We do not review the comments on a regular basis and hence do not take any responsibility of the content posted by any user. The users are liable to the policies mentioned for posting their comments. However, you are free to report any such violation or these terms by sending us an email at abuse@Amar Chauhan Group. The website will take appropriate actions for the abused material and will intimate you on time.
Disclaimer and Entire Agreement for the Website –
The website does not hold any stock and the users have to login and view the products to make the order via proper login channel. The product will be made available till the stock lasts and does not guarantee the availability at all times. The product will be sold on first come first served basis. The alert will be sent in case the product is out of stock. For any other offers or contests, proper communication with the conditions will be made available for the users on the website. The terms and conditions for the contest or offers will be as per the contest/offer descriptions. In case of any conflict the terms and conditions of such contest/offer will prevail.
The above foresaid terms & conditions make the entire agreement for the website with the third parties or users. This will supersede any agreement, written or oral, for any subject matter with the website. The terms and clauses will survive till the termination or expiry of this agreement. This agreement is a digital creation and does not need any physical signatures.
Our Corporate Office address:
10 UB CHS, Masrani Lane, Halav Pool,
Kurla W, Mumbai - 400070
Shipping Policy
At Amar Chauhan Group, you can place your order easily following the simple steps at the website. Once your order is placed successfully, we will ensure that it reaches you on time and without any hassle. We deliver your product through reputed courier agencies. We accept payments through:
1) Cash on delivery (cash or credit/debit cards)
2) Payment Gateway – Internet banking/credit card/debit cards
Shipping charges:
We offer free delivery for all the products in India for the purchase of Rs. 2000/- or more. For orders below Rs. 2000/-, shipping charges will be applicable based on the product ordered. This amount will be shown to you (that will be dependent on the product ordered and the location chosen for delivery) while checking out.
Shipping time:
The delivery time and duration will be specified on the website. We will ensure that it reaches you earlier or within the specified period. The number of days specified will be the working day and does not include public/national holidays and Sunday. Once you place order, before 12 noon, the number of days for delivery will be notified to you through the confirmation email of the product ordered on your email ID mentioned at the time of registration. The delivery time is dependent on the location; therefore, it is recommended that you provide your area pin number correctly on your address, as that will help in estimating the accurate delivery time.
Shipping time exceptions:
Some items that are heavy or bulky might take some extra time, as they will be shipped through surface logistics partners and can take 8-10 days within India and 12-15 days for international shipments.
Shipping on multiple locations:
If you need to deliver more than 1 product at more than one address, you will need to place multiple orders for each delivery. This will ensure that your order reaches the correct destination without any confusion.
Pre-booking for shipments:
You can book your product that needs to be delivered on a later date. You can mention the delivery time and your order will be released as per the date mentioned for delivery. In case you need to cancel your pre-booking order, please inform our customer care at least 4 days before the date mentioned for delivery.
Shipment/Order confirmation:
The confirmation of your order will be sent to your registered email ID. You will receive an email with the details of your product ordered and the approximate time that will be taken to deliver the product at the specified destination. Once your order is dispatched, we will send you the details with the tracking number. Please check your SPAM/JUNK folder in case you do not receive any such information
in your mailbox after placing the order. In case there are some reasons of the delay due to some unforeseen circumstances, an email will be sent to you with complete details of the delay.
Check your shipment:
Once you receive your order, we encourage you to please check the invoice and product received. In case it does not match the order you placed, please call our customer care immediately and log a complaint about it. DO NOT accept the delivery or open the seal or packaging for the product inside. Keep the invoice and tags intact. Read our Refund policy.
All the products will be shipped to you with an invoice with all the details including price and product name, as per Indian Tax regulations. Please be sure that we are there to deliver the quality product and help you in getting the product of your choice on time!
Return Policy
Return/Refund Policy
Amar Chauhan Group is committed to provide and deliver you the best quality product and as per your specifications. We make our best efforts that it reaches you without any damage to the product and with complete satisfaction to you. However, sometimes due to some unavoidable reasons or certain circumstances that are beyond our control, you might receive your product with some defect or damage. There can also be a case when you might have ordered a wrong product by mistake and you realize it later. But, need not to worry!! We are there to replace the product and refund your money.
Eligibility for Return
The product will be eligible for return if:
1) It is completely Unused.
2) You notify us within 24 hrs of product delivery at our Customer Care number or at our email ID specified on our website. You can call our Customer Support No. +91 00000000 between 10am and 7pm.
3) Return the product within 30 days from the date of delivery.
4) The packing is intact with its original packing.
5) The price tags, labels, receipts or invoices are not tampered.
6) For Electronic products (COMPUTERS/CAMERAS/MOBILE PHONES/TV), please ensure that the original bar codes, tags, lables (if any) and brand packaging is intact. These items should be returned with the original packing without damaging or tampering or writing anything on the box. Any sachet or packet accompanying the product should also be sent back and not be tampered in any case.
Please note: Refund or replacement is subject to proper inspection and checking by XYZ team. Any damages to the product due to mishandling of the product or implementing any other application will not be considered for Refund/Return. Our team will validate the same and an intimation will be provided to you.
Refunds process
Amar Chauhan Group will start the refund process only after receiving the product. The refund will be made on the basis of mode of payment selected by you at the time of purchase.
1) Credit Card/Debit Card – the refund will be credited back to the credit/debit card within 10 working days.
2) Net banking – the refund will be credited back to the bank account.
3) Any other mode of payment – a cheque for the refund will be made in favour of the name that is provided on the billing name at the time of purchase. It will be sent at the address provided at the time of registration.
We follow the stringent process of refunding for any product. You need to send back the product to us within 10 days. Post receipt of the return product, we will ask our team to validate and check the return. If the product is found eligible as per our policy, we will credit the appropriate amount into your respective account. However, if our team finds it not eligible for refund, we will send back the product to you. The entire process will not take more than 10 days or our receiving package from you. Also, in both the cases, you will be intimated about the same over the email.
No Refund products
We will not accept the refunds/returns for the below products:
1) Electronics without warranty
2) Toys
Cancellation or Modification of orders
We usually do not entertain the orders modification or cancellations. However, we understand that there are cases when you really need to make some changes to your orders placed or update your account information (like shipping address). For that, please contact us immediately at our customer care number and we will take your request in case the process of shipping your product has not been initiated. Email requests for these cancellations/updates will not be considered.
In case your order has been initiated, please do not accept the delivery and contact our Customer care. The return policy will be applicable in this case and we will credit the refund once we receive the product back.
In case of any other questions or clarifications, please contact our Customer Care number specified on our website between 10am to 7pm.
Privacy Policy
We respect your privacy and we mean it.
At Amar Chauhan Group you can feel secure and visit the pages you like at any time. However, you are requested and advised to go through our Privacy Policy carefully.
When you are Not logged in –
We do not have access to any of your personal information except for your IP address through which you are logged in to the internet. The basic information about the type of system and browser you are using is also captured in the cookies. This data is also kept confidential and is used for statistical use only or for providing improved services in future for all kinds of compatibility.
When you Are logged in –
When you register with Amar Chauhan Group or purchase a product, you agree to provide us your basic information that is asked in the registration form. That will include your first name, email IDs, address, zip code, phone numbers, etc. This information is just used to deliver products hassle free to you. While you are accessing the website as a registered user, the basic activities will also be captured in terms of data on our servers. For example, the pages you visit, the links you click, the items you have shopped, the number of time you have visited our website, etc. We store this information on our servers.
De-registration or account updates
You can de-register or terminate your account with Amar Chauhan Group yourself anytime you like. This will show you as a terminated account, however, your basic information will be archived on our servers.
You can also change your interests anytime on receiving promotional activities, newsletters, marketing mailing list at the time of registration or later. However, Amar Chauhan Group reserves the rights to send some service or company related information/communication without giving you the option of unsubscribing it.
You may update any information regarding your account or settings anytime using your log in details. You are therefore requested to keep your account information private and do not disclose it to anyone.
Usage of information –
Amar Chauhan Group will use the information for internal purpose only. For example, for improving our services, for understanding you and your requirement to serve you better, for contacting you when required, for delivering products as requested, for sending any new information about the website or any other promotional activity. We use your traffic information to just see if our website is working properly at all locations and to track your sessions.
Amar Chauhan Group will not sell, distribute or disclose any of the information received through registration or any other manner to anyone/third party without the consent and permission of the user. The information is shared to just deliver you the product and provide you the services you requested. The information will be completely secure unless there is a requirement of investigating, taking action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, or prevent violations of Amar Chauhan Group’s terms of use or to defend against legal claims. The information will also be used in unexpected circumstances such as compliance with subpoenas, court orders, search warrants, any legal process, at times of any physical harm to the users or others, notices from legal authorities or law enforcement agencies requiring such disclosure.
Information security –
We take appropriate steps to keep your information safe and secure. In case of misuse or loss of information, we have strict guidelines and procedures to safeguard the privacy of your information. We have given the access to our authorized personnel and that is also shared when the need arises for providing the services to you.
Updates to the Policy –
Amar Chauhan Group reserves the rights to change or update the Privacy Policy with proper communications being published on our website. All the changes will be immediately effective from the time it is published on our website. The Policies might change due to updates in technology or any other uncontrollable rules or regulations/laws.
By accessing this website, you agree to let Amar Chauhan Group use your basic personal information/data entered in any of our forms to administrate the business and build customer relationship through this website.
Please feel secure and comfortable when you are browsing Amar Chauhan Group!